Everything the engine does.
Forecasting, capacity planning, and schedule optimization — audited at every step.
Seven-model forecasting
Statistical and ML models compete on your data; the winner is chosen by tested accuracy (MAPE), and you see every score — including an honest baseline.
Demand volatility score
Know how stable your demand is before you read the forecast, so accuracy expectations are set honestly.
Erlang C capacity
Interval-level staffing requirements from your volumes, AHT, and shrinkage inputs.
Constraint-based schedules
Optimized shift plans with hard staffing bands and goals you control — verified against your constraints, every run.
Bring your own forecast
Already have a forecast? Upload it and we staff and schedule it.
Interactive fine-tuning
Edit shift counts and watch coverage update live. What-if without consequences.
Holidays & DST, worldwide
Holiday effects learned from your history; calendars and daylight-saving handled for 100+ countries.
Everything downloadable
A formatted Excel report plus every intermediate calculation. Zero data lock-in.
Foresight vs. spreadsheets vs. enterprise suites
| Foresight | Spreadsheets | Enterprise suites | |
|---|---|---|---|
| Time to first value | One upload, results in ~40 minutes | Days per planning cycle | Weeks to months to implement |
| Integration required | None — spreadsheet in, results out | None | Telephony, HRIS, APIs, IT project |
| Pricing model | One flat price at any size | Low software cost, high analyst labor | Per-agent licensing is typical |
| Forecast transparency | Every model scored; baseline shown | Manual, one model at a time | Varies — often a black box |
| Schedule optimization | Constraint-based; verified every run | Heuristics and manual edits | Included in most full suites |
| Real-time & adherence | Not our job — we're the planning layer. | Not applicable | Real-time adherence and intraday management |
| Data lock-in | Download everything — report and calcs | You own the workbook | Vendor-dependent; exports vary |
Works alongside NICE, Verint, Genesys and whatever runs your floor.
Foresight is the planning layer — your suite runs today, Foresight plans next quarter.
Ready to right-size your staffing?
Currently onboarding a limited number of beta teams.