What does Foresight WFM do?
It forecasts contact volume, sizes staffing with Erlang C, and optimizes schedules under your constraints — from one Excel upload, audited at every step.
How volatile is my demand?
A demand volatility score shows how stable your history is before you read the forecast, so accuracy expectations are set honestly.
How are schedules optimized?
Constraint-based optimization builds shift plans with hard staffing bands and goals you control — verified against your constraints every run.
How accurate is the forecast?
Multiple statistical and ML models compete on your data. The winner is chosen by tested MAPE, and you see every score — including an honest year-over-year baseline.
How is staffing calculated?
Erlang C produces interval-level staffing requirements from your volumes, AHT, and shrinkage inputs.
Can I bring my own forecast?
Yes. Upload an interval forecast and AHT pattern; Foresight staffs and schedules it without running the model tournament.
Can I adjust schedules after optimization?
Yes. Edit shift-start counts and watch coverage update live. Changes are what-if only until you download the report.
Does it handle holidays and DST?
Yes. Holiday effects are learned from your history; calendars and daylight-saving transitions cover 100+ countries.
Can I download every calculation?
Yes. You get a formatted Excel report plus every intermediate calculation. Zero data lock-in.
How does Foresight compare to spreadsheets and enterprise suites?
Foresight is the planning layer: faster than spreadsheets, no suite integration project, and transparent model scores instead of a black box.
| Foresight | Spreadsheets | Enterprise suites | |
|---|---|---|---|
| Time to first value | One upload, results in about 40 minutes | Days per planning cycle | Weeks to months to implement |
| Integration required | None — spreadsheet in, results out | None | Telephony, HRIS, APIs, IT project |
| Pricing model | Per planner, graduated rates ($400/$350/$300) | Low software cost, high analyst labor | Per-agent licensing is typical |
| Forecast transparency | Every model scored; baseline shown | Manual, one model at a time | Varies — often a black box |
| Schedule optimization | Constraint-based; verified every run | Heuristics and manual edits | Included in most full suites |
| Real-time & adherence | Not our job — we're the planning layer. | Not applicable | Real-time adherence and intraday management |
| Data lock-in | Download everything — report and calcs | You own the workbook | Vendor-dependent; exports vary |
Do I need to replace my WFM suite?
No. Foresight works alongside NICE, Verint, Genesys, or any suite you already run. Nothing here replaces your contact center platform — we're the planning layer that sits beside it. Your suite runs the floor today; Foresight plans next quarter.
Ready to right-size your staffing?
Currently onboarding a limited number of beta teams.